terms & condition

terms & condition

  • Payment

    Payment for orders can be made to the driver upon delivery, or instore if collecting, by debit/credit card or in cash. Cheques are not accepted.

    Alternatively, you can pay by debit/credit card online with PayPal, the safe and easy way to pay online.

    Upon submitting your order details, you are making an offer to us to purchase the item(s) you have specified in your order form. We reserve the right to refuse your offer should it be necessary.

    In the event of Solo Pizza needing to issue a refund we will endeavour to do so within 10 working days.

  • Registration

    To be able to order online, you don't have to register, you can use the guest button at the entry, but they are some offers that only available to our members

  • Products

    • All products are subject to availability.

    Some products contain nuts - if in doubt please contact us through our Contact Page or call our shop on 0191 549 5888

    Although great care has been taken to remove all bones from meat, some may remain.

  • Order Restrictions

    • Online Orders for delivery will only be accepted from addresses with postcodes within 5 miles radius.(subject to a minimum delivery order value - please refer to our Delivery Charges).

    Online Orders may only be placed during the Online Ordering Service opening times which are clearly displayed on our Menu pages.

  • Cancellations

    • You have the right to cancel an order within a reasonable time (which is usually a matter of minutes) and before the order has been processed. An order will be classified as being processed as soon as food has been used to start preparing the order.

    Customers can cancel an order by telephoning the store to cancel the order. Our telephone number can be found on our Contact Page.

    Any order cancelled after the order has been processed will be classified as a "Bad Order" and will be charged to the customer, and no refund will be given.

    Any orders cancelled in accordance with these cancellation provisions and before the order has been processed will not be charged.

    Any payment made prior to an order being cancelled within the specified time will be reimbursed using the same method as used by the customer to make the payment.

  • And finally...

    • We reserve the right to revise and amend these terms and conditions from time to time.

    We also reserve the right to alter, amend or withdraw prices and special offers without notice, although any changes will not affect orders which have gone through the Confirmation Screen.

    All Pictures shown are for illustration purpose only. Actual product may vary due to product enhancement.